Resort Policies at a Glance
Visitor Access & Age Rules Quick Guide
Where can you entertain visitors in the resort common areas?
Mixed-Age Spaces
🟨 Mixed-Age Spaces Min Age
Country Club None
Bar, Alfresco & BBQ None
Auditorium None
Lounges None
Cinema None
Craft Room None
Multipurpose Room None
Family-Friendly Spaces
🟩 Family Spaces Min Age
Outdoor Pool 5+
Spa 16+
Indoor Pool 5+
Spa 16+
Tennis 5+
Pickleball 5+
Bowling Alley 10+
Adult-Only Spaces
🟦 Adult-Only Spaces Min Age
Games Room 16+
Poolside Sundeck 16+
Bowls Green 16+
Golf Simulator 18+
Residents Only Spaces
🔴 Sauna
🔴 Workshop (visitors only for demos)
🔴 Gymnasium
🔴 Library & Meeting Rooms
🔴 Bus & Buggy
🔴 Hair & Beauty Parlor (residents & authorised trades only)
Good Clubhouse Housekeeping
Leave it as you find it
If it is not right - make it so
🧹 Know where cleaning equipment & provisions are kept
🛋️ Move furniture as needed — but return it when finished
🪑 Push chairs in when finished
🧼 Clear tables after use — it’s policy!
🧽 Damp wipe tables & desks before leaving
🎱 Nothing on pool tables except pool equipment
♻️ Bottles & cans go in the correct recycling bin
Association Principles
All operations must align with the GGCHOA Constitution, ensuring legal compliance and governance integrity.
💚 Not-for-Profit Status
GGCHOA exists to serve the community.
Any surplus revenue is reinvested into programs and services that benefit residents.
💳 Cashless Operations
To improve efficiency and transparency, all transactions are digital— there is no cash handling.
📁 Paperless Systems
GGCHOA adopts a fully digital approach:
🧾 Digital documentation
📬 Online communication
✍️ E-forms and e-signatures
💸 Online payments and invoicing
🚫 No Credit Accounts or Bar Tabs
Residents are not extended credit.
This protects financial stability and simplifies administration.
BYO Alcohol
Where & when can you consume alcohol in the resort common areas?
✅ BYO is allowed only when the bar is closed and only in licensed areas (e.g., Vibe lounge, Sky lounge, terraces).
🚫 No alcohol in non-licensed zones like 🏊 pools, 🛁 spas, or 🚪 corridors.
👜 Members must take all leftover alcohol home after use.
🪧 Signage will guide you — look for:
“Licensed Area – BYO Permitted”
⚠️ Breaches may lead to warnings or suspension of BYO privileges.
Behavior & Conduct
We’re all about respect, inclusion, and community pride.
✅ What’s Expected
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Be respectful, inclusive, and courteous
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Follow GGCHOA rules and policies
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Use shared spaces and digital platforms responsibly
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Communicate constructively — no gossip or harassment
🚫 What’s Not Okay
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Aggression, threats, or discrimination
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Damaging property or misusing resources
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Repeated rule-breaking or harming GGCHOA’s reputation
🛠️ If Issues Arise
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Complaints go to the HOC or the Resort Owner
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Resolution may involve mediation
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Appeals and external resolution options available
Professional Service Provider Vetting & Engagement
We have established a transparent, risk-aware framework for engaging contractors and consultants.
🧭 Purpose:
Fair, transparent contractor engagement
🏛️ Roles:
HOC approves, subcommittees vet, Treasurer checks, Secretary stores documents
🔍 Steps:
Define → Shortlist → Vet → Evaluate → Approve → On-boarding
💳 Payment:
Direct (Service Provider arrangements) or Indirect (GGCHOA remits)
📄 Compliance:
Standard contract, insurance, onboarding
📈 Review:
Resident feedback
Volunteering
We aim to ensure volunteer roles are safe, valued, and well-managed—supporting GGCHOA’s operations and community spirit.
👥 Volunteer Coordination
A Volunteer Coordinator oversees recruitment, onboarding, training, and rostering to ensure smooth operations and positive engagement.
📌 Role Clarity & Requirements
Roles are clearly defined and promoted with transparency.
Some may require specific qualifications (e.g. RSA, food handling).
📅 Rostering & Attendance
Rosters and attendance are managed via an automated system for accuracy and ease.
💸 Expense Reimbursement
Approved expenses will be reimbursed in line with GGCHOA policy.